Retningslinjer for frakt

Delivery Policy

1. General
At Novacien, we aim to deliver your order in a timely and reliable manner. Below you will find everything you need to know about our shipping process.

2. Delivery Options
We offer a range of delivery methods to suit different needs. Available options may vary depending on the product, order size, and destination. Shipping costs are calculated based on your selected method and delivery address.

3. Delivery Times
Orders are typically processed and shipped within 3 to 6 business days after confirmation. Please note that delivery times may vary due to factors outside our control.

4. International Shipping
Orders shipped outside Sweden may be subject to additional fees, taxes, or customs duties. These charges are the responsibility of the customer. We recommend checking availability and local import conditions before placing your order.

5. Order Tracking
Once your order has been shipped, you will receive a confirmation email with tracking details so you can follow its progress.

6. Shipping Costs
Shipping fees are calculated at checkout based on the size, weight, and destination of your order. We offer free standard shipping within Sweden on orders over 200 SEK.

7. Damaged or Missing Items
If your order arrives damaged or if anything is missing, please contact us within 2 days of delivery so we can assist you promptly.

8. Returns and Exchanges
For details on returns or exchanges, please refer to our Return Policy.

9. Policy Updates
We may update this delivery policy from time to time. The most recent version will always be available on our website.

Contact Us
If you have any questions regarding your order or shipping, feel free to contact us at info@novacien.com